About This Whitepaper
Version 1.0 of this whitepaper represents a starting point, not a finished product. Rather than providing a fixed roadmap, its purpose is to stimulate discussion, challenge assumptions, and establish a shared basis for experimentation. The authors aim to work openly, iterate quickly, and learn alongside the wider GovTech community.
As the landscape of agentic AI in public services continues to evolve, so will this white paper in successive versions. In collaboration with practitioners, policymakers, technologists, and researchers shaping the next generation of government, we will expand, adapt, and refine it. We welcome contributions from anyone working on these challenges. If you would like to get involved, please email us at: contact@globalgovtechcentre.org.
About the Global Government Technology Centre Berlin
The Global Government Technology Centre Berlin (GGTC) is a pioneering initiative, launched in 2024 by GovTech Campus Deutschland and the World Economic Forum. A fellow Centre in Kyiv, Ukraine, has since been established.
The GGTC’s mission is to help governments turn technology into tangible public value by connecting national GovTech ecosystems with a global network of experts from government, industry, and academia. This international collaboration helps to shape national strategies, define best practices, and accelerate the adoption of proven solutions.
The GGTC delivers impact through four core areas:
GovTech Agenda-Setting | Supporting public institutions through high-level dialogue, whitepapers, and strategic playbooks. |
GovTech Networks | Bringing digital leaders together through a set of structured initiatives. |
Intelligence and Insights | Sharing impactful, actionable research and deep analyses via the GovTech Intelligence Hub. |
Upskilling | Making training programs for public servants accessible across borders. |
Together, these areas enable governments to implement digital solutions more effectively, align on shared standards, and build the capabilities needed to deliver better public services in an era of rapid technological change.